Cancellation Friction, Perceived Manipulative Design, and Exit Transparency as Drivers of Customer Trust among Digital Subscription Users in Indonesia. Journal of Customer Value and Operational Excellence, [S. l.], v. 1, n. 01, p. 14–24, 2026. DOI: 10.71238/jcvoe.v1i01.219. Disponível em: https://north-press.com/index.php/jcvoe/article/view/219.. Acesso em: 3 nov. 2026.