About the Journal

The Journal of Customer Value and Operational Excellence is a peer-reviewed business and management journal published by North Press. It examines how organizations create superior customer value while achieving operational excellence.

The journal publishes theoretically grounded and practically relevant research connecting marketing, customer experience, service management, operations, supply chains, quality management, process improvement, technology, innovation, and organizational performance. The journal is published three times a year, in February, May, and October.

Indexing: Google Scholar

Publication frequency: Three issues per year: February, May, October.