Vol. 1 No. 01 (2026): Journal of Customer Value and Operational Excellence

Articles

• A Bibliometric Analysis of Last-Mile Delivery and Quick Commerce: Research Trends and Themes

  Loso Judijanto, Nanny Mayasari (Author)

  01-13

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• Cancellation Friction, Perceived Manipulative Design, and Exit Transparency as Drivers of Customer Trust among Digital Subscription Users in Indonesia

  Ade Suhara, Christine Riani Elisabeth (Author)

  14-24

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• Dynamic Pricing Transparency, Price Fairness, and Perceived Customer Control as Drivers of Perceived Transaction Value among Ride-Hailing Users in Greater Jakarta, Indonesia

  Ade Suhara, Bintang Cahya (Author)

  25-38

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• Recommendation Explainability, Choice Visibility, and Personalization Fit as Drivers of Value-in-Use among E-Commerce Users in Indonesia

  Ade Suhara, Tina Isnaeni (Author)

  39-52

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